Privacy Policy

• DATA CONTROLLER: BODYTONE INTERNATIONAL SPORT, S.L.
• Tax ID: B73591109
• Postal address: Calle Legón, 4, 30500, Molina de Segura, MURCIA
• Email: marketing@bodytone.eu

Depending on the products, services or features you wish to use at any given time, we may need to process different types of data. Generally, these data may include the following:

• Your identifying information (e.g. your name, surname, language, country from which you interact with us, contact details, etc.).
• Financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.).
• Connection, geolocation and browsing data (if you interact with us from a mobile device, for example).
• Commercial information if you are subscribed to our newsletter.
• Data about your preferences and interests.

When we ask you to fill in your personal data to provide access to a feature or service, we will mark certain fields as mandatory because they are necessary to deliver the service or access the requested functionality.

Please note that if you choose not to provide us with these data, you may not be able to complete your registration or enjoy those services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:

• To develop, fulfil, and execute the Purchase Agreement.

This includes processing your data to:

• Contact you regarding updates or informative communications related to purchased products, including quality surveys.
• Manage the payment of purchased products regardless of the payment method used.
• Enable necessary mechanisms to prevent potential fraud during the purchasing process. If fraud is suspected, the transaction may be blocked.
• Manage returns after purchase and respond to product availability inquiries.
• Issue invoices and provide tickets, receipts or other proof of payment.

• To handle requests or queries through our platform.

We only process personal data necessary to manage or respond to your request or enquiry.

• For marketing purposes.

If you subscribe to our Newsletter, your personal data will be used to send company news and updates.

You can unsubscribe from the newsletter at any time by contacting BODYTONE INTERNATIONAL SPORT, S.L. at marketing@bodytone.eu.

• To include you in our job bank.

If you send us your CV, your data will be used to consider you for current or future job opportunities.

• Usability and quality analysis to improve our services (Cookies).

If you access our platform, your browsing data will be used for analytical and statistical purposes to understand how users interact with the platform and identify areas for improvement. We may also conduct quality surveys to measure customer satisfaction.

The legal basis for processing your data depends on the specific purpose:

• Purchase Agreement Execution: Processing is necessary to perform the sales contract. It helps protect all parties against fraud.
• Customer Service: We have a legitimate interest in responding to queries and requests. When related to the exercise of rights or product complaints, we are also fulfilling legal obligations.
• Marketing: The legal basis is your consent. For example, when you agree to receive personalised information, newsletters, or promotional content.
• Job bank: Your consent upon sending your CV.
• Usability and quality analysis: We have a legitimate interest in analysing the platform to improve user experience and service quality.

• Sales Agreement: We will retain data for the time needed to manage your purchase and for one additional year to resolve any errors or disputes. Payment data may be stored for future purchases if you so request.
• Customer Service: Data will be processed as long as necessary to resolve your request or enquiry.
• Marketing: Data will be processed until you unsubscribe. If you participate in promotions, your data will be retained for 6 months after the promotion ends.
• Job bank: Data will be retained while you are considered a candidate and for 1 additional year.

After fulfilling the intended purpose, we will keep your data securely stored to comply with legal obligations or defend against potential liabilities. Once the statute of limitations expires, the data will be deleted.

To fulfil the purposes outlined in this Privacy Policy, we may need to share your data with third parties that support us in providing services:

• BODYTONE INTERNATIONAL SPORT, S.L. when subscribing to our newsletter.
• Financial institutions
• Technology service providers
• Logistics, transport, and delivery service providers and partners

We are committed to respecting your personal data and ensuring you can exercise your rights. You may do so at no cost by emailing us at marketing@bodytone.eu, stating the reason for your request and the right you wish to exercise. We may ask for identification to confirm your identity.

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data when it is no longer necessary.
• Request restriction of processing under certain circumstances.
• Withdraw your consent at any time.
• Object to processing based on legitimate interest.

You also have the right to lodge a complaint with the Spanish Data Protection Agency: https://www.agpd.es/portalwebAGPD/index-ides-idphp.php